@inbook {326,
	title = {Tics Para A Aprendizagem Da Engenharia},
	booktitle = {Business Process Management Workshops},
	volume = {66},
	year = {2010},
	publisher = {Springer },
	organization = {Springer },
	issn = {978-3-642-20510-1},
	author = {Juan Carlos Corrales}
}
